There was a problem refreshing student data, this may be because any of the following reasons:

  • The student does not have a US-based permanent or local address on file in COIN

  • The student does not have a Cell, Local, Residential or Permanent phone number on file in COIN

  • The student is not matriculated into a full time degree-seeking program. Students in Non-Degree programs (such as certificates or the Global Student Program) may not work under student employment contracts

  • The student is not enrolled with a full-time credit load for the current or next semester OR the student's academic load has been calculated to be less than half-time

If any of these have been resolved, please wait 24 hours before trying again.  Otherwise, please file a case at